Confidentiality & Medical Records
The practice takes the responsibility of confidentiality seriously. We are registered under the Data Protection Act and have systems in place to protect your confidentiality. All staff are trained to respect and observe this at all times.
From time to time anonymised health information is sent to the head office of the Primary Care Team to monitor quality standards and for funding verification purposes
Freedom of Information
Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.
Access to Records
In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.
The doctors and staff at this practice are committed to providing high quality healthcare and services to patients.
If you have a complaint or concern about the service you have received from the practice, please let us know.
We have a comments box located in reception for any ideas or suggestions. We operate a complaints procedure as part of the NHS system for dealing with complaints, which meets national criteria. Please ask at reception for a complaints procedure leaflet.
The NHS operate a zero tolerance policy with regard to violence and abuse.
All staff at the practice have a right to carry out their work without the threat of violence. The practice has a policy of removing from our list any patient who is physically or verbally abusive or threatening towards any member of our staff or patients. Occasionally telephone calls maybe recorded if a patient is verbally abusive and/or threatening to staff.